We're real people who actually read every message — and we're here to help.
Whether you have a question about your order, need guidance on which mode is right for your skin, or just want to share your results with us, we'd love to hear from you.
We typically respond within 24 hours, Monday through Friday. For order-related questions, have your order number handy and we'll get you sorted as quickly as possible.
Not sure where to start? Here are the most common things we help with:
Order status and shipping updates
How to use your NovaDerm device for best results
Returns and refunds under our 90-day guarantee
Skincare routine and mode recommendations
We built NovaDerm to work — and if something isn't right, we'll make it right. That's our promise.
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